bajecasino's Privacy Policy
Your personal information is extremely important to us. This policy describes in detail how bajecasino collects, stores, and protects your information.
This Privacy Policy ("Policy") applies to users ("you" or "user") of the bajecasino platform. When you use bajecasino's website, app, or services, you agree to the terms of this Policy. We give the highest priority to the privacy of your personal information and do not disclose your information to any third party without permission.
bajecasino is committed to ensuring a safe and transparent environment for players in Bangladesh. It is our responsibility to keep every transaction, account detail, and personal information you provide secure.
1. What Information We Collect
bajecasino collects the following types of information to provide you with a safe and personalized experience:
1.1 Personal Identification Information
- Full name (in Bengali or English)
- Date of birth (for age verification — only those aged 21 or above may register)
- National ID (NID) or passport number (for identity verification)
- Email address
- Mobile phone number
- Residential address
1.2 Financial Information
- Mobile banking number (bKash, Nagad, Rocket, Upay)
- Bank account number and routing information (for bank transfers)
- Transaction history — records of deposits and withdrawals
- Wallet balance and bonus usage details
1.3 Technical Information
- IP address and geographic location (country/region)
- Browser type and version
- Device type (mobile, desktop, tablet)
- Operating system information
- Cookie and session data
- Login time and session duration
1.4 Gaming Activity Information
- Betting history and game logs
- Preferred game categories and providers
- Records of bonus and promotion claims
- VIP level and points information
2. How We Collect Information
We collect your information through various methods. Each method is fully transparent and operates on the basis of your consent.
2.1 Directly from You
You provide information to us directly when filling out a registration form, during account verification, when requesting a deposit or withdrawal, and when contacting customer support.
2.2 Automatically
When you browse the bajecasino website, technical information is automatically collected through cookies, web beacons, and log files. This information is used to improve site performance and prevent fraudulent activity.
2.3 Through Third Parties
Payment processors (such as bKash, Nagad, Rocket, Upay, or banks) may share necessary financial information when completing transaction processes. Identity verification service providers may also confirm certain information.
3. Purpose of Using Information
bajecasino uses the information collected from you only for specific and legitimate purposes. The purposes are described below:
3.1 Service Operations
- Creating and managing accounts
- Processing and verifying transactions
- Providing bonuses and rewards
- Tracking VIP levels and points
- Keeping the gaming platform running smoothly
3.2 Security and Compliance
- Preventing fraud, money laundering, and illegal activity
- Detecting multiple accounts belonging to the same person
- Verifying age (21 years or above)
- Enforcing geographic restrictions
- Applying responsible gaming policies
3.3 Customer Service Improvement
- Resolving your issues
- Informing you about relevant offers and promotions (only with your consent)
- Improving site usability and experience
- Resolving technical issues
3.4 Analysis and Development
We use aggregate statistics to improve the quality of our services. This analysis contains no personally identifiable information.
4. Data Storage and Protection
Protecting your personal information is our highest priority. bajecasino applies industry-standard security measures to keep your information safe.
4.1 Encryption
All data transfers are encrypted using SSL (Secure Socket Layer) technology. Strong encryption is also applied when your account information and financial details are stored on servers.
4.2 Access Control
Only authorized personnel can access your information, and their access is limited to only what is necessary to perform their duties. All staff are bound by confidentiality agreements.
4.3 Security Monitoring
Our systems are under 24/7 security monitoring. If unusual activity is detected, immediate action is taken.
4.4 In Case of a Data Breach
If a data breach occurs and puts your rights or interests at risk, we will notify you as quickly as reasonably possible and take the necessary protective measures.
7. Your Rights
Every user registered at bajecasino retains the following rights regarding their own personal information:
7.1 Right of Access
By logging into your account, you can view your profile, transaction history, and betting records. Contact us to request a copy of detailed information.
7.2 Right to Correct Information
If your account contains incorrect or incomplete information, please notify our customer support. We will make corrections as quickly as possible, subject to verification.
7.3 Right to Close Account
You may request to close your account at any time. Even after account closure, information may be retained for a specified period for legal and regulatory reasons (see Section 8).
7.4 Right to Object to Data Processing
You have the right to object to marketing communications or certain types of data processing. Send this request to [email protected].
7.5 Right to Lodge a Complaint
If you have any complaint regarding the protection of your data, please contact us directly first. We will make every effort to resolve any issue promptly.
8. Data Retention Period
We retain your data only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.
8.1 While the Account is Active
All profile, transaction, and gaming data is retained for as long as your account remains active.
8.2 After Account Closure
Even after an account is closed, financial and identity-related data may be retained for a defined period in accordance with applicable law. Once that period has passed, the data is securely deleted or anonymised.
8.3 Legal Retention
In cases of fraud investigation, dispute resolution, or legal proceedings, relevant data may be retained for a longer period.
9. Protection of Minors' Data
bajecasino does not intentionally collect personal information from anyone under the age of 21. The registration process includes age verification steps.
If we become aware that a minor has opened an account or provided information, we will immediately close that account and delete the associated data.
If a guardian believes their child under 21 has registered on bajecasino, please contact [email protected] immediately.
To learn more about responsible gaming, visit our Responsible Gaming page.
10. Policy Changes
bajecasino reserves the right to change, revise, or update this privacy policy at any time. For significant changes, we will:
- Update the new revision date on this page
- Send a notice to your registered email (for important changes)
- Display a notification on the website
Continued use of bajecasino after any changes will indicate that you have accepted the updated policy. If you disagree with any change, you always have the option to close your account.
11. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to get in touch. Our team is always ready to assist you.
Live Support
24/7 live chat — support available in Bengali
Email Address
[email protected]
Response Time
Instant reply on live chat; via email as soon as possible
All data protection requests are processed according to Bangladesh Standard Time (BST, UTC+6).